Alila Shanghai

“I was very disappointed with my stay at this hotel. The facilities were impressive and the property itself had a beautiful calming atmosphere. However the service was nowhere near what I would expect from a 5-star hotel. The first impression was promising, but things quickly went downhill after encountering rude attitudes from staff members. What stood out most was how inattentive and unhelpful the staff were, and unfortunately this wasn’t an isolated incident—it was consistently the case throughout our stay. The room itself also had several issues, including a noisy air-conditioning unit, a c” — Abby T

“So far this stay has been way below expectation or any general standards for a decent hotel. The check in experience was not friendly at all and the staff seem to have some arrogant attitudes. It is also amazing for a hotel that is branded as luxury, all of their coffees in the breakfast restaurant are from capsules, and fresh grounded coffee is NOT available.” — Damon Wang

“Currently the best hotel I ever stayed in Shanghai. Love the interior design! The entire vibe is so relaxing. The location is superb and walking distance to alot of good restaurants, cafes and shops. Will book again for my next trip.” — Joanna Kuo