Banyan Tree Puebla

“We had an amazing two-night stay. Everything exceeded our expectations, but what truly made the difference was the outstanding service at the front desk—especially from Uriel. We were celebrating my wife’s birthday, and the team went above and beyond by decorating the room beautifully—it was such a thoughtful touch that made the occasion even more special. Uriel was incredibly professional, attentive, and proactive. Any situation that came up was handled quickly and with a level of problem-solving that went well beyond a typical five-star experience. It’s rare to encounter someone so dedicated” — Jonas Julen

“Lovely hotel with warm and friendly staff. We wish we’d been able to stay longer. We had breakfast at pasquinel bistrot and Giovanni was our waiter. He was a great way to start the morning. Can’t recommend highly enough. Food was delicious and unique.” — Vicki Friedman

“Overall a great hotel. Services and staff are genuinely nice and very helpful. Giovanni and many other people we met in this hotel set a great example and high bar for hospitality! Unfortunately the AC is not working well so theroom is a bit too warm for sleeping. Also some corner of the room is not cleaned very well in my humble openion.” — Bey Wang