Cadillac Hotel & Beach Club, Autograph Collection

“I recently had a wonderful stay at the Cadillac Hotel & Beach Club, Autograph Collection in Miami, and I would like to recognize the outstanding service provided by the team. From the moment I arrived, I was warmly welcomed by Alexia, the Reception Manager. She was professional, efficient, and truly went the extra mile to make my stay special. Not only did she arrange a lovely surprise of Prosecco, chocolates, and macarons in my room, but she also included a thoughtful handwritten card, which was a personal touch that made me feel genuinely valued as a guest. The beach staff were equally impre” — Jodie Anne Taylor

“I checked in and was given a handicap room, I understand they were sold out, but this meant I had no closet to hang my dresses, I had no bathroom counter space and my room was backed up to an alley where you constantly heard reverse beeping at all hours. When I tried to order room service on the phone they could not understand me and said the coffee machine was broken. The room was freezing and when I tried to talk to someone about it we had several language barriers and then to be told they don’t have heat at all in the entire hotel. There was no body wash or lotion in my room. I had to check” — Jennifer Hawkins

“The room was well decorated and the ocean view was perfect. The art deco charm of the lobby and the entire hotel is totally charming. All employees were polite to us and helpful. Matias at the door was friendly and helpful with our luggage as was Juan, who took care of our bags while we walked A1 A. Excellent in-room coffee, comfortable beds, and blankets available. Walk to the beach easily. Great views.” — E. Dominic Black