Fairmont El San Juan Hotel

“We just returned from our first trip to Puerto Rico and having the Fairmont as our introduction to the island was outstanding! The hospitality and service throughout our stay was impeccable. I especially want to commend our housekeeper, Geysa, who was warm, charming, and someone who I hope to see again on our next trip! She is an absolute asset to the Fairmont and I hope the management recognizes her outstanding service to their guests. We also were very impressed with our service in Cana, where we had breakfast each morning and Jean Paul as our server. He made us feel so welcome and is anothe” — Chanda Cabrera

“Our large group recently stayed at the Fairmont El San Juan, and while our overall experience with the hotel facilities and service needs improvement, there was one person who truly stood out, Eduardo, our Banquet Director. I wanted to recognize him for the outstanding job he did during our large event. He was attentive, professional, and always present to make sure everything stayed on track. Whenever our group needed something, Eduardo was quick to respond and handled every request with a positive attitude. He checked in throughout the event, paid attention to the details, and made sure ever” — Camille Maris

“We had an absolutely wonderful experience at the Fairmont, San Juan Hotel! A special thank you to Yadiel, Rebecca, and Enwil for making our stay so memorable. Their hospitality, professionalism, and genuine kindness stood out from the moment we arrived. They were always willing to help with a smile and made us feel truly welcomed and valued as guests. The hotel itself was beautiful, clean, and perfectly located, but it was the exceptional service from the staff that made our trip extra special. Thank you all for going above and beyond, we can’t wait to come back!” — Kimberly Vazquez