Four Seasons Hotel Suzhou

“Totally Rubbish Hotel, I checked in at 10PM, the ground floor room I had reserved that had spiders 🕷️ on the curtins, and the manager gave me another room, that is so-called upgraded room, but the room does not seems upgraded, it’s located at 3rd floor, the ceiling has been lowered. Also the sound proofing here is really poor. I had discussed with one of staff member that she would Fruit Platter to new room because of too many luggage, I was sitting there for 30 mins nobody came in, I went to reception they said they’re making a premium fruit platter for me, while I’m shocked I didn’t even as” — Henry Li

“We had an unforgettable Christmas vacation at this hotel. Our group of friends booked three rooms, and everything exceeded our expectations. The service was impeccable—especially the lady at the front desk (I’m sorry I didn’t catch her name; she transferred from Hangzhou Four Seasons). She kindly helped me with our room arrangements and restaurant reservations, both at the hotel and at the Four Seasons Hangzhou. She was incredibly professional yet genuinely warm, offering a level of hospitality I haven’t experienced in a long time while traveling. The food at Jin Jing Ge was also outstanding—t” — jackie hou

“The most anticipated part of this trip back to China was experiencing the Four Seasons Hotel Suzhou. We had never stayed at a Four Seasons before, so we were very excited and eager to see how it differed from Marriott luxury hotels. We received an email from the hotel the day before check-in, inquiring about any special requests – a thoughtful touch from the Four Seasons Suzhou. From the moment we stepped into the Four Seasons Hotel Suzhou, we were truly captivated by the hotel's ambiance. We were assigned a corner room on the 3rd floor of the West Wing. We were greeted with welcome tea upon c” — Victor Chang