Grand Bohemian Mountain Brook, Autograph Collection

“Tyra at the front desk truly went above and beyond during my stay. I was not feeling well this evening and needed some hot water. Even though it was after hours, she took the time to help me without hesitation. Her kindness and willingness to go the extra mile made a difficult evening much more comfortable. She genuinely cares about her guests, and it shows. Tyra is an outstanding employee who absolutely deserves to be recognized for her exceptional customer service. On another note, while the hotel itself is beautiful, I was a bit underwhelmed by the pool area. The pool was much smaller than ” — Tori M

“I stayed here for one night as I was in town for an event. My general thought is that the hotel is basically a Courtyard plus $200. The rooms are laid out the same. It's a pretty generic Marriott property with different fit and finish. Some of the small touches in the rooms make it an elevated experience, but for as nice as the accessories and furniture are, I think the client care side of it is what made it not so great of an experience for me. At that price tag and based on some of the reviews I've read, I was expecting a similar experience. Not only did I not get that experience, but I felt” — Muso Mwango

“From start to finish, this experience was top-tier! The valet service was professional and welcoming, and I loved being greeted by name when I walked into the spa — such a special touch. The front desk staff was friendly, knowledgeable, and made sure I was completely comfortable. Now for Leanna — she truly has the hands of an angel! She was patient, asked all the right questions about my stress and pain points, and made me feel completely at ease. I left feeling transformed and like I was walking on clouds. Best birthday gift ever! I will definitely be back and highly recommend Leanna!” — Joneishia Mccurdy