Island Shangri-La, Hong Kong

“Best concierge team I’ve encountered so far!! From the moment I arrived, the service was warm, professional, and genuinely attentive—but what truly impressed me was how they handled an unexpected situation. Imagine landing in HK on the first day of your trip, only to realize while checking in that you left your wallet on the plane……I was completely stressed and didn’t know what to do, but the concierge team immediately stepped in and coordinated with both the airport and airline staff to help track it down. They kept updating me throughout the process and reassured me the entire time. Thanks t” — Krongkwan Rangsriwong

“It was an exceptional first time experience and stay at the Island Shangri-La Hotel in the family section of the hotel, such a wonderful, helpful, smart and convenient addition that helps family travelling feel comfortable and at home. Our hotel staff Joy has taken care of us above and beyond and has made our stay even more memorable and worth it, every penny spent was well worth it, her accommodation, hospitality, and attentiveness is exceptional! Such a caring and wonderful staff and all the rest of the staff have been amazing too!! Will definitely come back in this hotel next time we are ba” — Nurse John Inc

“Island Shangri-La, Hong Kong completely blew us away — genuinely the best hotel we’ve ever stayed at. We were on the 45th floor, which is specially designed for young kids, and it was incredible. The room was spotless and super comfortable, featuring a cute treehouse and slide that our kid couldn’t get enough of. The location is also fantastic — right across from a beautiful park and within easy walking distance to so many places, which made getting around super convenient. We loved the family hangout area, where they offer plenty of healthy snacks throughout the day and host fun workshops. We” — Jessica Z