Palacio Arriluce Hotel

“We stayed at the hotel as the final stop of our trip to Spain and were unfortunately disappointed with our experience. Due to the rainy weather, we spent more time in the hotel, which made the quality of service and facilities especially important. In particular, the reception staff came across as unwelcoming. Their attitude felt judgmental and at times dismissive, which created an uncomfortable atmosphere rather than the sense of hospitality one would expect. The hotel is renovated from an older building, which gives it some character, but it also means the room size is quite limited. While t” — yu zhong

“We stayed two nights at Palacio Arriluce in Getxo and the experience was exceptional from start to finish. The location is outstanding, with breathtaking views over the sea that immediately set the tone for the stay. What impressed us most is the extraordinary restoration work. The historic character and noble spirit of the original palace have been beautifully preserved while contemporary design elements have been introduced with great sensitivity and balance. Traditional art and modern pieces coexist effortlessly and the result feels elegant, warm, and very current. The room was extremely qu” — Antton Egana

“I’m genuinely confused how Palacio Aralucci maintains a five‑star reputation when the experience at Bar Inglés falls so far below that standard. Our dinner was disappointing on multiple levels. A server was coughing continuously throughout the evening, which made the atmosphere uncomfortable and raised obvious hygiene concerns. Basic table items like the salt and pepper shakers were broken, which says a lot about attention to detail. Even more puzzling was the lack of consistency between the lunch and dinner menus — not in a creative way, but in a way that suggested disorganization rather than” — Aiesha Khokhar