Pudong Shangri-La, Shanghai

“We stayed at Pudong Shangri-La during the week between Christmas and New Year 2025 for a family trip, booking two rooms, and we truly enjoyed our stay. The customer service was outstanding from start to finish. The hotel was able to store our luggage before our arrival, and they also collected and delivered all of our packages, which made everything incredibly convenient and stress-free. We especially loved all the beautiful Christmas decorations throughout the hotel—they made our holiday stay feel extra festive and memorable. We also appreciated the excellent service at Jade on 36—the waiter ” — Jenny H

“I would like to sincerely commend the Concierge team at Shangri-La Hotel, Shanghai for their outstanding service and professionalism. The entire team is incredibly supportive, cooperative, and patient, always going above and beyond what is expected. They consistently provide services that exceed expectations and are always willing to help with anything, whether inside the hotel or around Shanghai. A special thank you to William, the Concierge Team Leader. I had a couple of situations that required extra attention, and he handled everything extremely well with great care, efficiency, and profes” — Shoug Aljneibi

“Exceptional service and breathtaking views! I had an amazing stay at Pudong Shangri-La. From the moment I arrived, the staff made me feel welcome. A special shoutout to the front desk team and the reservation manager—they were incredibly helpful and truly put the guest first. The room was spotless and meticulously maintained. The location is unbeatable, offering some of the best views of the Bund you can find in the city. Everything was perfect. Highly recommended for both business and leisure!” — Icy Niu