Raffles Shenzhen

“Raffles Shenzhen is a beautiful and modern hotel that is unfortunately marred by service issues. Starting with the positives: - the rooms are beautiful, clean, and spacious - the hotel is modern and well decorated - the location is pretty good and if you're coming from Hong Kong this is a positive - the gym facilities are excellent and includes weights and squat rack - the food options and restaurants are quite good in my opinion However, the negatives are not insignificant: - we had asked for connecting rooms when booking; when we arrived we inquired about this and the receptionist said they ” — Andrew Chung

“Greetings, this is truth feedback about Shenzhen Raffles. First of all, they are making efforts, that for sure, and the hard product is definitely 5 stars, I can't consider lower. Soft product and the service are less valuable, and on the contrary, I cant put more than 4*. Lets look precisely - check in. I had to teach the staff about the Accor program rules and how we can operate them. That lead to the fact, that check-in was prolonged up to 45 minutes, which is unpleasant of course. Strong minus - Diamond member upgrade - proforma. Higher floor, better view, blablabla. In the elevator we see” — Mykola N

“My stay at Raffles Shenzhen was exceptional! The spacious rooms boast thoughtful design, with switchable frosted glass allowing a relaxing bath while viewing the large TV in the living area. Our sea-view suite offered stunning vistas that made every moment magical. Special praise for the butler team—Kathryn, Maddy, and Camilla—who provided meticulous care, arranging dining and preparing a luxurious bubble bath in-room. Service attendant Curtis was impeccably polite and attentive, assisting with luggage and ensuring a comfortable wait for our shuttle. Overall, top-tier luxury and service!” — Pony Ma