Residences at Zadún, a Ritz-Carlton Reserve

“Dear Hotel Manager, It felt like coming home after a short sojourn. We were greeted like family, treated like property owners instead of visiting guests, and provided with 24-hour enthusiastic care and selfless customer service. We have stayed at exclusive hotels around the world, and the exceptional personable customer service provided by Edgar, Jesus, Daniel, and the entire Zadun a Ritz-Carlton Reserve, San Jose Cabo, Baja California Sur, Mexico TEAM is the foundational reason why we place this property at the top of our destinations! This was our second time staying at the property, but def” — Kel Bal

“Hotels nowadays forget what hospitality means.. but the staff at Zadun goes out of their way to make your stay exceptional!!! Not only are the grounds of the property stunning, their spa has an amazing wellness program (I especially recommend the Temazcal experience for the brave ones lol) but the staff were so thoughtful and helped make my friend’s bachelorette exceptional. There’s a lot of nice Ritz Carlton obvi but at Zadun they really know how to make you feel SPECIAL. It’s really all about the little details.” — Christina Russo

“If you want to stay here, my advice is not to. I suggest spending a little more money and staying at Four Seasons instead. Its service is not as good as JW Marriott. Due to the chaotic management within the hotel, when we were dining at Equis, we were informed that we had not paid the deposit. A simple principle: no deposit = no room = no check in. But the staff didn't understand this and kept asking me to give him my credit card to prove that I was capable of paying for the meal. My wife and my vacation was ruined. The staff here don't trust you. I explained to him three times and showed him ” — Li Mingzhuo