Royal Palms Resort and Spa

“Im on my way to check in and will update this as the stay unfolds to the review is fair. I will say so far I am not impressed with their check in system. I was told 3 weeks ago that early check in cannot be requested prior to the stay; seems outdated but ok. So I called this morning and a "room in my catagory" is available a bit earlier yes. I say wonderful. Then I inquire about a late checkout, and she says she doesnt know. I can call tomorrow morning. It feels wild that a Hilton can offer more accommodation & flexibility than a large resort.” — Ash

“I left a valuable and deeply sentimental item (a distinctive Hermès scarf) neatly folded in my room and realized it immediately after checkout - before the room had been reoccupied. I called right away and was told nothing had been turned in. I called again that night, and every day since. Each time, I received the same scripted response: they’re “in daily communication with housekeeping” and nothing was found. I asked for the room to be physically checked. I offered to send a photo to help identify the item. They said no. No additional action was taken. I understand hotels can’t guarantee rec” — Refreshtravels

“We stayed at Royal Palms Resort & Spa while attending a convention in Scottsdale and it was such an incredible experience. The entire property has a very elevated, relaxing atmosphere and feels like a hidden luxury retreat tucked away from the city. The amenities were excellent, the food was incredible, and the level of service throughout our stay really stood out. Every staff interaction felt warm, professional, and thoughtful which made the experience feel even more special. The grounds and overall design of the resort are absolutely beautiful with such a calm, upscale feel throughout the pr” — Claire Roberts