The Ballantyne, a Luxury Collection Hotel, Charlotte

“Here for a work conference and everything the staff did was above and beyond. They prepared breakfast and dinner buffets and I was really impressed with the quality. All of the service staff was very professional and friendly. We spent one evening in the Top Golf Swing Suite and again I couldn't be more impressed with the F&B team running the event. The hotel is huge and a bit of a maze but there were plenty of signs and staff was very helpful. Every part of the building I was was well maintained and nicely decorated. I would definitely recommend this venue.” — Carson Melvin

“This hotel is hands down the best in the area. All the staff was friendly, welcoming, wonderful and very helpful. Their complementary refreshments are that good. I called the front staff a few times with requests and they deliver on time and nicely every single time. The concierge was wonderful, we end up trying a few places she recommended, and the shuttle was available at all times and super friendly. I fell in love with this place, the garden was pretty and the fresh flowers in the reception area were beautiful. The bedroom was exquisite.” — Peaches KB-A.

“I was truly excited to stay at the Ballantyne Hotel upon recommendation from a friend. All was well until day two. Imagine my shock and concern when I arrived at my room to see the door held open by the security bar and all of my personal items available to anyone passing by. Imagine my surprise to see a microwave placed on the study table that I never requested. I immediately called down to the Front Desk requesting an explanation and only received “This is out of protocol and we’ll look into it.” Twenty minutes later knock on door house keeping manager apologizing and removes microwave. That” — Joy