The Ritz-Carlton Bal Harbour, Miami

“My husband, our children, and I recently had the pleasure of staying at The Ritz-Carlton last weekend, and overall it was a beautiful and memorable experience for our family. The hotel itself is stunning, with elegant surroundings and a warm, welcoming atmosphere that made our time together feel extra special. One person who truly stood out during our stay was Andrew from the Loss Prevention team. Andrew was absolutely amazing to my family. He is highly intelligent, professional, and carries himself with such kindness and confidence. Whenever we saw him, he greeted us with a warm welcome and a” — Melissa Maragh

“Both Daniels from the beach are the best! So kind and great service. They always serve with a smile and make my Ritz experience magnificent. Daniel set up our beach chairs and help us move when we wanted to come to the front. He also brought us cucumber water and we’re looking forward to spending the rest of the week with him. Daniel server was prompt and attentive as well with our food. We stayed here on points and got a beautiful upgrade to a one bedroom suite with a nice view of the inlet and two balconies. It was a great surprise! Four stars only for the rooms because they’re a little tire” — Laura DeGirolami

“We had an absolutely amazing experience at the spa and pool area! From start to finish, the service was top-tier and truly made our time feel relaxing and special. A huge thank you to Margo and Victor for going above and beyond to help us—they were attentive, friendly, and genuinely cared about making sure everything was perfect. Their professionalism and positive energy made a big difference and elevated the entire experience. We can’t wait to come back and enjoy it all again. Highly recommend!” — Harpaul Gill