The Ritz-Carlton, Cleveland

“I will start off by saying that we have stayed here multiple times and planned on coming back a lot more. Safe to stay we will never be coming back here ever again. Out of all the hotels I have stayed at this by far has been the worst. 1. Check in time was 4. We arrived at 6:15 to check in- we go to the front desk and they say your room isn’t ready yet. AT 6:15! No phone call was made to us saying this nothing was said. Mind you we came here for a Cavs game and had 2 suitcases. 2. The “so called” assistant manager Olivia was whispering to the lady helping us and the lady helping us says we hav” — Bri Wagoner

“Arrival to departure was all 5 stars! The staff is " over the top" in kindness, courtesy and professionalism! The hotel itself is beautiful. We had a king Club Level room. The room was nicely appointed and spacious with a beautiful marble bathroom. The food and alcohol pairings were exceptional. Highly recommend this hotel. We will absolutely return!” — Terrie McCabe

“While we don't love the exact location of The Ritz-Carlton Cleveland, the ambiance & service never disappoints. A relaxing birthday getaway was perfect in every way. Upon our arrival we were greeted with kindness by the valet staff & the front desk offered bottled water & complimentary drinks at the bar. Entering our suite, I was surprised with a beautiful flower arrangement with one dozen long stemmed red roses. Our suite provided two full bathrooms which worked perfectly for each of us showering away our spa day & preparing for dinner in a timely manner. The living/dining room was comfortabl” — Traveling Schlatherburys