The Ritz-Carlton Naples, Tiburón

“My visit was ok. We knew coming in that they were doing construction so that wasn't a problem. However, before driving down 14 hours, my wife called the resort to confirm that we wouldn't have any issues prior to coming, and sure enough we had issues with check-in to the point where it almost compromised us staying, but the other employee at the desk stepped in and gave a suggestion to ensure we would not have to relocate our visit. Good job by her. For some reason some of the staff did not seem to understand protocols. It was as if they hired a batch of new staff and put them to work without ” — R Gross

“We stayed here recently for a golf trip with another couple. We were there as the current renovation began. In spite of the inconvenience, the staff was very accommodating and courteous. They did everything to help offset the inconvenience of being there during the beginning of what we were told was an overdue renovation. We were there for the Golf, mainly. The courses are immaculately groomed. We loved playing both the Black and Gold courses. One of the best features of this hotel is that you are able to shuttle back-and-forth between Tiburón and the beach property. During the renovation, res” — Cheree Burnette

“If you have a trip coming up for the Ritz Carlton Tiburon, take my word for it and cancel your trip. The hotel is under FULL renovations. The entire lobby level is closed and under construction. All restaurants are closed. There is draping and barricades everywhere. They made “make shift” restaurants in the conference rooms. The coffee shop is literally in a hall way. There is a bar, marketed as a “speak easy” that they’ve set up in a conference room with up lightning. Very sad looking. You can’t use balconies because they’re replacing all the roof tiles. The hotel will email you and down play” — Kristin Nail