W Santiago

“I chose this hotel expecting the level of comfort, service, and attention to detail associated with a five-star property. Unfortunately, my experience has fallen well short of those expectations. To be fair, the staff have been consistently courteous, professional, and responsive. Every issue I raised was met with genuine willingness to help, and I would like to acknowledge their efforts. That said, the number of problems encountered during a single stay has been disappointing. These included unreliable internet access, a non-functioning television, and a room showing visible signs of wear and” — Sergio Gomez

“We had an absolutely incredible stay at the W Santiago! From start to finish, the experience was top-tier. We stayed in the Supreme Suite for our honeymoon, and the layout, the floor-to-ceiling Andean views, and the modern design made it a truly 'wow' experience. The service here is truly world-class; the staff’s attention to detail is unmatched. A massive thank you to the Whatever/Whenever team, specifically Daniela, Paula, Camilo, Emilio, Genesis, and Jose. Their outstanding level of service, personal touches for our celebration, and constant check-ins ensured every aspect of our stay was pe” — Robin Valadares

“We really liked the location - lots of restaurant options and a nice park. Our room was lovely and we felt fortunate to be upgraded by Benjamin at reception. He is very warm and professional - an asset to the hotel. Next time we will try out the restaurants within the hotel. The rooftop bar has a beautiful view not to be missed.” — Joselyne Simonsen