Four Seasons Hotel Hangzhou at West Lake

“My second visit this time. I found everything thing dropped in standard. 1. I don't expect to see guest wearing sleeping pajamas and room slippers to breakfast in this beautiful hotel. 2. I found the staffs are quite inexperienced. But they are polite. 3. What you paid for is not proportional to the service, leisure, comfort you received. 4. There was an event during my stay. The traffic at the hotel main entrance was a mess. No staff helped with it.” — Amore

“I recently stayed at Four Seasons Hotel Hangzhou at West Lake, and what stood out most was the team’s professionalism in a moment that truly mattered. On the second day of my stay, I experienced sudden discomfort and wasn’t sure how to proceed. Manager Y. Huang responded with remarkable efficiency and sound judgment — arranging the necessary medication and medical support promptly. Equally important was the empathy shown to my wife, who was understandably concerned. The team handled everything with calmness and genuine care, with special thanks to Carina, whose kindness brought great comfort d” — SK MAK

“Our stay at Four Seasons Hotel West Lake was nothing short of exceptional. From the moment we arrived, we were struck by the hotel’s impeccable standards of service, attention to detail, and genuine warmth that made us feel truly welcomed. What stood out most was the remarkable attentiveness of the staff. Every interaction was marked by professionalism and heartfelt hospitality. In particular, Amber and Lulu deserve special mention. Amber greeted us each night with the warmest smiles and a graciousness that made us feel instantly at ease. Their attentiveness, thoughtfulness, and willingness to” — Adelin Tan