Pendry Chicago

“This beautiful hotel offers modern and comfortable rooms in an excellent location. The in room toiletries were top-notch, and the complimentary coffee in the lobby made for a convenient start to each day. Unfortunately, the street noise was significant and made it difficult to get a good night’s sleep, despite us being on a high floor. While improved soundproofing may be challenging in a historic building, the hotel could explore working with neighbourhood and city officials to address late night noise in the area. In the meantime, providing room sound masking machines or white noise devices w” — I H

“We had an absolutely wonderful stay!! We utilized the Chase Sapphire benefits and it was perfect. The location is so convenient using public transit from the airport and walking to many destinations including The Bean. The breakfast cafe was delicious. We absolutely loved the smell of the hand wash and lotion. The room was a great size and they accommodated and early checkin. We will absolutely be coming back!” — Michelle Franzetti

“​I was disappointed with my recent stay at The Pendry Chicago. I was really looking forward to this stay because of great hotel location and what seemed like a fairly luxurious property. That unfortunately started going downhill fast due to a completely botched check-in process. ​Official check-in is listed at 4:00 PM, but when I arrived, the lobby was an absolute zoo. It was packed wall-to-wall with frustrated guests who were all being told their rooms weren't ready. To make matters worse, the front desk agent I dealt with was dismissive and openly unfriendly, offering zero apologies for the ” — Ben Hernandez