Rusacks St Andrews

“Rooms are gorgeous and immaculate, reception staff and door staff are phenomenal. Location brilliant. If your only staying in this hotel I would recommend but I would recommend not using the bridge restaurant or snooker table bar, service extremely slow and in experienced for such a high rated hotel and prices it charges. We ate in the bridge restaurant and my friends chicken was raw, we waited a very long time on drinks every time we ordered and we ordered wine and mojitos - worst mojito I’ve ever seen. Overall lovely hotel to stay outwith using the restaurant or bars” — Carrie Fraser

“Lovely location! Rooms are a little dated and the lighting is very dim. We had an issue with our TV which we told the front desk about, but unfortunately it never ended up getting resolved which was super disappointing. There aren't that many vegetarian options, which is a little disappointing. The staff at dinner was great and the chef went above and beyond to ensure we had a lovely eggless vegetarian dinner. Breakfast was lovely too, but the the service was slow even when it wasn't busy. But all in all, it was a tasty meal.” — Love From London

“Judging by the standards of a 5 star hotel, the Rusacks leaves a lot to be desired. The rooms do not come with a “do not disturb” function. No button, no door hanger. Perhaps one could be requested from reception? I traveled with a group of 9 and nobody else had the ability to mark their rooms as DND, either. Housekeeping came at different times every day: 2:30 pm on Saturday, 11 am on Sunday, 4:30 pm on Monday, 8:30 am on Tuesday. Then, after housekeeping came we would be again interrupted by another employee knocking to check whether housekeeping had already come. This happened twice to me p” — Casey Decker