The Madrid EDITION

“Check-in was a bit awkward, but the team genuinely tried their best. As a Bonvoy Ambassador, we received an incredible upgrade to a spectacular suite. It was so stunning that I honestly didn’t want to leave the room — I ended up ordering room service multiple times just to enjoy it longer. The breakfast area is beautifully designed. I made a point of sitting in a different corner each day, as every spot offers a fresh perspective on the space. The food itself was good, though the service felt a little inefficient at times. After staying for a full week, it would have been nice if the staff rec” — Mario Milanovic

“I honestly expected a completely different standard from a hotel that presents itself as luxury and is supposedly known for its public spaces and rooftop experience. Instead of feeling welcomed, we were treated like intruders from the very first moment. The girl-THE STAR who greeted us followed us around like we were about to steal something. In a place like this, guests should feel invited, comfortable, and appreciated — not watched and silently assessed. Luxury hospitality is about class, professionalism, and making people feel wanted. Unfortunately, the service level felt more like the wors” — Gabriela Borowska

“February 19–20 My stay here was honestly amazing. It was my first time visiting, and the team made it so special from the moment I arrived. I was treated with so much care and attention, truly like royalty. A special thank you to Maria Luisa for the thoughtful complimentary voucher, it meant a lot. Cynthia,Daniel and Maria were also incredibly kind and welcoming, and the bell team (even though I didn’t catch their names) were all so helpful and professional. Everything about the experience felt warm, elevated, and memorable. I would absolutely come back and highly recommend this property to an” — Manal Hajire