The Nines, a Luxury Collection Hotel, Portland

“What a fantastic hotel. Loved every interaction with the staff from the front desk, security, client services, restaurants and event support. Everyone was so lovely and appeared to enjoy their jobs. The hotel itself feels unique in its own mini eco-system mixed with design, art and thoughtful touches. I appreciated every detail. I felt safe, supported and proud to sponsor an event at the hotel. The room was lovely, clean and quiet.” — Lyndi Thompson

“Terrible service, all the staff looks impatient. They could quit if they don't like their jobs. I left the room at10am after a in-room dining, when I come back at 5pm, the room is not cleaned. What hilarious is they entered the room to took away the plates, but leave everything else untouched. No one tried to clean the trash bin, blanket or washroom. Even a 3 star hotel is better than this one. Choose the Hilton or ritz carton across the corner, and don't try to stay here if you don't want to messy up your vacation.” — Zhou Chen

“The biggest issue was a complete disregard for rest. I requested a comb through room service at 9 pm. It was delivered shortly after midnight by a staff member who ignored the "Do Not Disturb" sign and knocked loudly enough to wake me. As a result, I was up at 3 am writing this review with a ruined night of sleep. The hotel is also very noisy on weekends. The hotel picks up significant sound from Pioneer Courthouse Square when events are happening. While things quiet down after 10 pm, you’re an involuntary participant in the noise until then. The atrium area is similarly loud — check-in was di” — EV