The Palace, a Luxury Collection Hotel, Madrid

“The Palace Hotel Madrid was the perfect way to begin our trip in Spain. Even though we stayed for only one night, we had such a wonderful experience from start to finish. The hotel was absolutely beautiful, very elegant, and everything was spotless and super clean. What made the stay even more special was the staff — everyone was incredibly kind, welcoming, and helpful at all times. From check-in to check-out, we really felt comfortable and well taken care of. The atmosphere of the hotel was calm, luxurious, and relaxing, exactly what we needed after traveling. The location was also excellent ” — Nano

“The Palace Hotel in Madrid is stunning. The room feels genuinely luxurious beautifully designed, spacious and thoughtfully detailed. The bedding is exceptional, easily one of the most comfortable hotel beds I’ve slept in. In-room dining was also a highlight. I ordered it a couple of times and both experiences were very good, with food that matched the hotel’s overall quality and attention to detail. The bathroom is equally impressive, combining classic elegance with modern comfort. Everything feels polished, calm, and indulgent without being over the top. Overall, a beautiful hotel that truly ” — Angie L

“The rooms were extremely small and poorly designed for the points used to stay there especially for a 5 star hotel. For example bathroom and toilet doors obstructed each other and got in the way. Asked for upgrade as bonvoy platinum members and was told not possible since rooms were adjoining even though we had asked for adjoining or adjacent rooms. Table service at breakfast buffet was poor at best. Used plates stacked up without being cleared and had to look for someone each time to try get coffee refills. Concierge and bell service was however very good but remainder of staff frankly somewh” — w lee