The Peninsula Chicago

“The Peninsula Chicago is one of those rare hotels that actually lives up to the reputation. Every detail feels intentional — from the cleanliness standards to the way the staff anticipates needs before you even ask. It has a very serious approach to hospitality, but never in a stiff or pretentious way. Everything simply runs smoothly and feels polished. What stands out most is that it delivers a true five-star experience while still occasionally offering surprisingly reasonable room rates if you book strategically. That combination is hard to find. It genuinely feels worth traveling for, even ” — Mike Berman

“If I can give this place a 0 I would. What my family and I experienced at this hotel was complete devastation. What we expected to be an amazing 40th birthday / 10 year wedding anniversary turned into a complete nightmare and it all started when we checked our vehicle into valet. Within 24hours into our stay, our car was stolen while in the hands of the hotel / valet services. Everyone involved seemed to be apologetic until it was turned over into the hands of the companies insurance. Not only do they speak to us as if we’re the criminal , they feel no need to compensate us for the loss we end” — Sarah C

“Booked through Chase Sapphire Edit program. Hotel is luxurious with excellent facilities. It is poorly managed, staff is poorly trained and are, at times, overwhelmed. Did not get the room upgrade. Received a horrible room, 1215, across from the service room where housekeeping and room-service work all-day; constant noise - door slamming, staff talking/yelling in the hallway. At check-in, was told I would get a daily room credit for the included breakfast - which is not entirely accurate. It's not a credit, it is use-it-or-lose-it; with balance billing. I can't remember the exact amount of the” — Sean McDonald