The Ritz-Carlton, Chicago

“Love this hotel! The bedding is so comfy — I slept like a baby. The blackout curtains also make a huge difference in sleep quality. The room is cleaned thoroughly every day, and this is actually my second stay here now. I’ve loved it every time. The location is great too — within walking distance to so many places you’d want to explore as a tourist, and the area feels extremely safe. They even provide umbrellas when it rains, which is such a thoughtful touch. Lovely experience here as always!” — Benet Estrellado

“If I could give this hotel zero stars, I would. I attended the InMode Aesthetics Work Conference at the Ritz and entrusted my vehicle to their valet service, only to discover damage to my vehicle afterward. Rather than taking accountability, the valet staff was rude and immediately accused me of being dishonest about the damages. I requested to speak with management and was connected with Agnes Szumal. She expressed understanding of how upsetting the situation was and assured me that she would personally oversee the matter. She even stated that, "as women, we stick together" and asked me to tr” — Elizabeth Espinoza

“Yeah, I had expected more. Had a lovely massage but the pool area was underwhelming. The spa amenities are just average, It's more suited to hotel guests than your random spa goer. Save your money and go to a dedicated spa if you have the time. I spent 3 hours at the spa, half the time was quiet and peaceful the other half was spent trying to find a quiet place away from the pool noise.” — Deborah Smith