The Charles Hotel, a Rocco Forte Hotel

“Room 201 – Guest Feedback We chose this hotel for our honeymoon, and I have to say the experience has been deeply disappointing. Upon arrival, the room presented several issues that are frankly unacceptable for a property of this caliber: 1. The air conditioning was completely non-functional. 2. The laundry slip had clearly been filled out and used by a previous guest. 3. Of the two pairs of indoor slippers provided, one was unwrapped while the other remained in its packaging — suggesting the room had not been properly serviced. 4. The bathtub had no water flow whatsoever. We informed the fron” — Chloe Wu

“Absolutely loved our stay at The Charles! The staff was wonderful and very helpful (as I needed to book a weekend outside of Munich). The concierge excitedly shared with me his love of Garmisch and helped me book a hotel there. He shared helpful details to make our stay there as success and it turned out wonderful! While at The Charles we thoroughly enjoyed breakfast each morning and a special anniversary dinner on our arrival evening. Gulia & Ayda were the best!!! These girls truly know the definition of hospitality. I looked forward to seeing them each day.” — Michelle D

“Nice location, great rooms, good restaurant — but some important issues: Room assignment I requested a quiet room when making the booking. At check-in, I was initially assigned a room overlooking a busy street with traffic. When I asked whether my request had been received, I was told: “Yes, but we don’t have any courtyard-view rooms — let me see what we can do.” Two minutes later, I was offered another room in the same category overlooking a very quiet street with no traffic. I was fully satisfied — but it makes me wonder why this option was not offered from the beginning. Unfortunately, ther” — DM PV